My littlest shake is turning 7 on Saturday. Since her birthday is the same weekend as Easter, I decided to do a little family party along with Easter lunch. She'll have a slumber party with 2 little friends next weekend. Anyway, Little Shake told me she wanted a Hello Kitty Cake for our family celebration. Hello Kitty cake? No problem at all. Publix has one. What What!!! I hopped over to Etsy to see if I could find a cute little centerpiece, wall decoration, something to add a little pizzazz to the party. I found a really cute Happy Birthday banner and ordered away. It was a great price and as I was ordering it at the beginning of February, I thought I would have it in plenty of time for this weekend's events.
Fast forward to today. I started getting dishes, centerpieces, etc. out for this weekend and realized my banner from Etsy had never arrived. Now, granted, I rarely order anything from Etsy, but the few things I have ordered have always been great quality and exactly what I wanted, so I trusted this would go the same way. I honestly could not even remember the name of the Etsy seller, so I went back into my Paypal account, found her store name and sent her an email inquiring about my order. Here is the reply I received:
Hi! I have sent you so many emails in Etsy that your inbox is probably full. Sorry about that! I
work
on orders in order of the event and ship 2 day priority the week before
the party. If I had known that your party was on Saturday I would have
shipped the banner last week. I am so sorry, but I have been so
swamped that your order just kept getting pushed to the bottom of the
list. I have been completely booked since February. I say all of that
so that you know that you were not forgotten. Would you like for me to
go ahead and ship the banner today? You should receive the banner by
Friday. If you would rather me cancel the order and refund the money I
can do that too. Just let me know ASAP how you would like to proceed as
every order is custom made.
Before you read my thoughts, please keep in mind, I ordered this item on February 18th. Obviously, she is a super nice person, and I honestly believe she will have the item to me by Friday. Here is what I don't get....why would my order continually be pushed toward the bottom, and why does she work on projects and only ship them the week before the party. Why is the date of my party really any of her concern? Seriously? I'm really not trying to be a jerk, but if you accept an order, shouldn't you just create the item, and send it. What if I was someone who planned way ahead and my child's birthday wasn't until November. Would she have held my order and money until November and sent it out the week before? If she is completely booked, then why not put a hold on your shop or state there is a 3-4 week turnaround as I have seen others do. Why would someone who is shopping at the last minute have precedence over my order just because they procrastinated? Is this like normal Etsy procedure and I am totally misunderstanding? Granted, she did send 3 emails to my "etsy mailbox", but I never check it and really had no idea it existed. The check out instructions on my Paypal order never specified it was necessary to let her know the date of my party, and she would not ship until I did so. I really have way too much going on in my life to order something, and then keep checking back for additional correspondence. I order things, and then move on with my life.
So, sound off people. Is this the usual? If so, maybe Esty isn't for me. I'm more of a I pay, you send the product I paid for and don't concern yourself with the dates of my calendar type of gal.
P.S. As evidence that my littlest shake and her Hello Kitty fandom has not waned in the least, a picture of her and her sisters at last year's celebration.
Smooches and Shakes,
MMS